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Alienware

Discussion in 'Gaming PC' started by ogreman, Nov 13, 2009.

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  1. Admin Post
    ogreman

    ogreman Ogre In Charge Staff Member GameOgre Admin

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    Now it looks like it may be one of my video cards. I went into one game and just saw pure orange snow. When I plugged my monitor into the other video card, it did fine.
     
  2. awesomedrako

    awesomedrako Clubbed

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    Seems like it, since you've sorted out your drivers, so it's probably your video card being a problem, or even that they plugged it in badly or something.
     
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    ogreman

    ogreman Ogre In Charge Staff Member GameOgre Admin

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    Yea, my other one seems to be doing fine though. Glad I have two:).

    Of course, I have to call them yet again about the video card now. I bet I have spent over 15 hours on the phone talking to support. At least it has been a learning experience.
     
  4. shugo

    shugo Active Member Ogre Veteran

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    15 hours on the phone is just too much, you can buy a new card for that kind of money you spent on the phone bill ;)
     
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    ogreman

    ogreman Ogre In Charge Staff Member GameOgre Admin

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    Tell me about it:). I also lost time working on the site. Thankfully, it has finally gotten to a point where I can work and play games on it.
     
  6. shugo

    shugo Active Member Ogre Veteran

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    well that's good to hear, because to get the blue screen of death is so frustrating
     
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    ogreman

    ogreman Ogre In Charge Staff Member GameOgre Admin

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    Yes, it is. The sad thing is that I saw several each day for about 3 weeks.
     
  8. shugo

    shugo Active Member Ogre Veteran

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    then you are a very patient man, because I would have been fed up with that long before that
     
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    ogreman

    ogreman Ogre In Charge Staff Member GameOgre Admin

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    Luckily I still had my old PC and a working Internet connection:).
     
  10. awesomedrako

    awesomedrako Clubbed

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    Well, you've got it working now, so all's well that ends well. I'm surprised that an Alienware computer would get so many problems. Especially now that they've been acquired by Dell.
     
  11. Joker

    Joker Well-Known Member Ogre Veteran

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    Alienware sounds as bad as Gateway junk!
     
  12. awesomedrako

    awesomedrako Clubbed

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    I'm hoping Ogreman is the exception here.
     
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    ogreman

    ogreman Ogre In Charge Staff Member GameOgre Admin

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    I hope so too. I still have bandwidth problems with it.
     
  14. Joker

    Joker Well-Known Member Ogre Veteran

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    You can't just bring it back?
     
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    ogreman

    ogreman Ogre In Charge Staff Member GameOgre Admin

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    I wish I could because it is acting up again. I tried Left 4 Dead 2 on it today and it has been down ever since. I may even need to buy a different computer because they won't give me a new one or just send somebody to fix it.
     
  16. awesomedrako

    awesomedrako Clubbed

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    Does it have warranty? Then you could just call one of them to come and fix it for you.
     
  17. quinn

    quinn Starcatcher Ogre Veteran

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    My computer's mouse broke once, and I paid shipping to send it in, and they said there was not any problem...:mad:

    I just use a usb mouse on it now.
     
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    ogreman

    ogreman Ogre In Charge Staff Member GameOgre Admin

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    I wish it were that simple:). Unfortunately, Dell/Alienware has a backward way of doing tech support. They are supposed to diagnose your problem over the phone and then send a hardware technician who only installs the hardware and then leaves. It would be so much easier if they sent a technician who could just come and fix the PC or allow you to send it to them to get fixed. Instead, you get a different person on the phone every time you call. Most just follow a checklist of things to do to try and diagnose your PC. None want to be the one who sends me a new unit. None have been able to fix all the problems with my PC either.
     
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    ogreman

    ogreman Ogre In Charge Staff Member GameOgre Admin

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    Well, Alienware were supposed to get my PC to be repaired last week, but never called. I finally had to get another computer because I need something reliable.
     
  20. quinn

    quinn Starcatcher Ogre Veteran

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    Glad you have a good computer now...that really sucks though.

    Worse than ASUS (pretty bad customer service, and horrible repair people.)
     
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