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Maintenance Updates

Discussion in 'Maple Story' started by KuroTsuna, Aug 24, 2011.

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  1. KuroTsuna

    KuroTsuna Looooong Goooone

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    Dear Maplers,

    We will be performing a scheduled server maintenance beginning on August 24, 2011. The maintenance will last approximately 4 hours. During this period, all game servers will be unavailable. Name changes and world transfers will be NOT processed during this maintenance.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 10:00 PM Wednesday, August 24, 2011 - 2:00 AM Thursday, August 25, 2011
    Eastern: 1:00 AM - 5:00 AM Thursday, August 25, 2011

    -What-
    The following will be unavailable:
    All MapleStory game servers

    -Changes and Updates-
    - Hair Salon Revamp
    - Cash Shop update: Corgi Pup pet, permanent ATT Pet Equips, Vicious' Hammer sale, Meso Sack sale, Hair Style Coupon sale, new permanent decorative equipment

    -Known Issues-
    - The Hair Style Coupon (REG) cannot currently be used in Ariant.

    - The Maple Team -
     
  2. KuroTsuna

    KuroTsuna Looooong Goooone

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    Unscheduled Server Maintenance - 08.26.2011

    Dear Maplers,

    We will be performing an unscheduled server maintenance on August 26, 2011 to resolve a server instability issue. The maintenance will last approximately 2 hours and 45 minutes. During this period, all game servers will be unavailable. Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 12:15 PM - 3:00 PM Friday, August 26, 2011
    Eastern: 3:15 PM - 6:00 PM Friday, August 26, 2011

    -What-
    The following will be unavailable:
    All MapleStory game servers

    - The Maple Team -
     
  3. KuroTsuna

    KuroTsuna Looooong Goooone

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    Scheduled Server Maintenance - 08.31.2011

    Dear Maplers,

    We will be performing a scheduled server maintenance on September 1, 2011. The maintenance will last approximately 6 hours. During this period, all game servers will be unavailable. Name changes and world transfers will NOT be processed during this maintenance.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 7:00 AM - 1:00 PM Thursday, September 1, 2011
    Eastern: 10:00 AM - 4:00 PM Thursday, September 1, 2011

    -What-
    The following will be unavailable:
    All MapleStory game servers

    -Changes and Updates-
    - Cash Shop update: Inventory Slot Sale, Add Pendant Slot (30 days).
    - Gold Richie event will begin.
    - MTS will be restored.

    - The Maple Team -
     
  4. KuroTsuna

    KuroTsuna Looooong Goooone

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    Unscheduled Server Maintenance - 09.16.2011

    Dear Maplers,

    We will be performing an unscheduled server maintenance on September 16, 2011 to address a server stability issue. The maintenance will last approximately 3 hours. During this period, all game servers will be unavailable.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 1:00 PM - 4:00 PM Friday, September 16, 2011
    Eastern: 4:00 PM - 7:00 PM Friday, September 16, 2011

    -What-
    The following will be unavailable:
    All MapleStory game servers

    - The Maple Team -
     
  5. KuroTsuna

    KuroTsuna Looooong Goooone

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    Unscheduled Server Maintenance - 09.30.2011

    Dear Maplers,

    We will be performing a unscheduled server maintenance beginning on September 30, 2011 to address an issue with Commitment Ceremonies. The maintenance will last approximately three hours. During this period, all game servers will be unavailable.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 10:00 AM - 1:00 PM Friday, September 30, 2011
    Eastern: 1:00 PM - 4:00 PM Friday, September 30, 2011

    -What-
    The following will be unavailable:
    All MapleStory game servers

    -Fixes- - Commitment Ceremonies will be able to be completed.

    - The Maple Team -
     
  6. KuroTsuna

    KuroTsuna Looooong Goooone

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    [Complete] Unscheduled Cash Shop Maintenance - 10.19.2011

    **Completed** The maintenance is now complete and the Cash Shop is back up. Thank you for your patience.

    Dear Maplers,

    We will be performing an unscheduled Cash Shop maintenance on October 19, 2011 to remove a Cash Item that has an issue. The maintenance will last approximately 15 minutes. During this period, the Cash Shop will be unavailable in all worlds.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 11:20 PM - 11:35 PM Thursday, October 19, 2011
    Eastern: 2:20 AM - 2:35 AM Friday, October 20, 2011

    -What-
    The following will be unavailable:
    Cash Shop

    -Changes and Updates-
    - Chair Gachapon will be removed from the Cash Shop while we work on fixing the issue with this item.

    - The Maple Team -
     
  7. KuroTsuna

    KuroTsuna Looooong Goooone

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    Unscheduled Server Maintenance - 10.21.2011

    Dear Maplers,

    We will be performing an unscheduled server maintenance on October 21, 2011 to address an issue with chairs received from Chair Gachapon Tickets. The maintenance will last approximately two hours. During this period, all game servers will be unavailable.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 11:00 AM - 1:00 PM Friday, October 21, 2011
    Eastern: 2:00 PM - 4:00 PM Friday, October 21, 2011

    -What-
    The following will be unavailable:
    All MapleStory game servers

    -Changes and Updates- - An issue with chairs received from Chair Gachapon Tickets will be addressed.
    - Chair Gachapon Tickets will be returned to the Cash Shop.

    - The Maple Team -
     
  8. KuroTsuna

    KuroTsuna Looooong Goooone

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    Unscheduled Server Maintenance - 10.28.2011

    Dear Maplers,

    We will be performing an unscheduled server maintenance on October 28, 2011 to address server stability issues. The maintenance will last approximately one hour and fifteen minutes. During this period, all game servers will be unavailable.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 12:45 PM - 2:00 PM Friday, October 28, 2011
    Eastern: 3:45 PM - 5:00 PM Friday, October 28, 2011

    -What-
    The following will be unavailable:
    All MapleStory game servers

    - The Maple Team -
     
  9. KuroTsuna

    KuroTsuna Looooong Goooone

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    Billing System Maintenance

    Dear players,

    Please be aware that Nexon will be performing an upgrade to our billing system on Monday, October 31, 2011. The entire process is expected to take one hour.

    -Time-
    Pacific: 11:00 AM - 12:00 PM Monday, October 31, 2011
    Eastern: 2:00 PM - 3:00 PM Monday, October 31, 2011
    -What-
    During this maintenance, the following service will be unavailable: - Players will be unable to use prepaid cards.

    All other payment methods and billing and account systems will be available.

    Thank you for your patience and support during this update.

    - The Nexon Team -
     
  10. KuroTsuna

    KuroTsuna Looooong Goooone

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    Scheduled Server Maintenance - 11.30.2011

    Dear Maplers,

    We will be performing a scheduled server maintenance on November 30, 2011. The maintenance will last approximately six hours. During this period, all game servers will be unavailable.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 7:00 AM - 1:00 PM Wednesday, November 30, 2011
    Eastern: 10:00 AM - 4:00 PM Wednesday, November 30, 2011
    -What- - The following will be unavailable:
    All MapleStory game servers
    -Changes and Updates- - New Royal hairstyles: Kitty Hair and Spiral Curl Hair (female), Loose Waves Hair and Waxed Hair (male)
    - New Royal faces: Starling Face (female), Crow Face (male)
    - Cash Shop update: Legends Prep Package, Royal Hair and Royal Face Coupons, new permanent decorative equipment
    - Sales that are ending: Discounted Miracle Cubes and Gachapon Tickets, Golden Temple Invitations, Android Naming Coupon, Pirate Gear Sale, permanent Sanctus Combat and Ribboned Justice decorative equipment
    - November Gachapon items ending: Super Pink Adventurer Cape (November Gachapon Jackpot), Roasted Relaxer (November Chair King), Lv.140 armor, Bunny Buddy Buggy (mount coupons)
    - If you have Golden Temple Invitations remaining in your inventory, you will be able to use them through December 6.

    - The Maple Team
     
  11. KuroTsuna

    KuroTsuna Looooong Goooone

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    Billing System Maintenance - 11.29.2011

    Dear players,

    Please be aware that Nexon will be performing an upgrade to our billing system beginning on Tuesday, November 29, 2011. The entire process is expected to take four hours.

    -Time-
    Pacific: 10:00 PM Tuesday, November 29, 2011 - 2:00 AM Wednesday, November 30, 2011
    Eastern: 1:00 AM - 5:00 AM Wednesday, November 30, 2011
    -What-
    During this maintenance, the following service will be unavailable: - Players will be unable to redeem or use prepaid cards.

    All other payment methods and billing and account systems will be available.

    Thank you for your patience and support during this update.

    - The Nexon Team -
     
  12. KuroTsuna

    KuroTsuna Looooong Goooone

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    Forum System Maintenance - 12.06.2011

    Update: This maintenance has been moved to December 7, 2011.

    Dear players,

    Please be aware that Nexon will be performing a maintenance on all game forums on December 7, 2011. The maintenance is expected to last approximately six hours. During this time, the forums may remain viewable, but no posts will be able to be made.
    -Time-
    Wednesday, December 7, 2011 - Pacific: 10:00 AM - 4:00 PM
    - Eastern: 1:00 PM - 7:00 PM
    -What- - The following will be unavailable:
    Posting on all Nexon game forums

    Thank you for your patience and support during this update.

    - The Nexon Team -
     
  13. KuroTsuna

    KuroTsuna Looooong Goooone

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    [Complete] Unscheduled Server Maintenance - 01.20.2012

    [Complete] The maintenance is complete as of 12:15 PM Pacific (3:15 PM Eastern).

    Dear Maplers,

    We will be performing an unscheduled server maintenance on January 20, 2012 to modify the Daily Gear Giveaway event due to abuse. The maintenance will last approximately 3 hours. During this period all game servers will be unavailable.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Friday, January 20, 2012
    Pacific: 11:00 AM - 2:00 PM
    Eastern: 2:00 PM - 5:00 PM

    -What-
    - The following will be unavailable:
    All game servers
    -Notes-
    - Daily Gear Giveaway event quest will only be able to be completed once a day.
    - Hot Time compensation will be given to Scanians whose Hot Time rewards were removed.
    - The missing Male Runway Hair has been added to Kerning City VIP.

    - The Maple Team -
     
  14. KuroTsuna

    KuroTsuna Looooong Goooone

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    Scheduled Server Maintenance - 01.25.2012

    Dear Maplers,

    We will be performing a scheduled Cash Shop maintenance on January 25, 2012. The maintenance will last approximately thirty minutes.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Wednesday, January 25, 2012
    Pacific: 10:00 AM - 10:30 AM
    Eastern: 1:00 PM - 1:30 PM

    -What will be unavailable-
    - Cash Shop
    -Changes and Updates-
    - New hairstyles will be available through the new All Stars Hair Coupon.
    - Cash Shop update: All Stars Hair Coupon, 90-day Dark Force decorative equipment
    - Cash Shop ending: Royal Hair and Royal Face Coupons, Royal Look Package, permanent Dark Force decorative equipment

    - The Maple Team -
     
  15. KuroTsuna

    KuroTsuna Looooong Goooone

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    [Update] Unscheduled Server Maintenance - 01.27.2012

    [Update2] As of 5:45 AM Pacific (8:45 AM Eastern) all worlds are opened. Please be aware that you may continue to experience stability issues as we are still testing. Thank you for your patience.

    [Update] The maintenance has been extended until 6:00 AM Pacific (9:00 AM Eastern).

    Dear Maplers,

    We will be performing an unscheduled server maintenance beginning on January 27, 2012 to resolve some potential remaining stability issues. The maintenance will last approximately twelve hours.

    Thank you for your patience, and we apologize for the inconvenience.

    -Time-
    Pacific: 3:00 PM Friday, January 27, 2012 - 3:00 AM Saturday, January 28, 2012
    Eastern: 6:00 PM Friday, January 27, 2012 - 6:00 AM Saturday, January 28, 2012
    -What will be unavailable- - All MapleStory game servers
    -Changes and Updates- - Some potential stability issues will be resolved.
    - Compensation and any further changes will be announced in a later post.

    - The Maple Team -
     
  16. KuroTsuna

    KuroTsuna Looooong Goooone

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    Unscheduled Maintenance - 02.01.2012

    Dear Maplers,

    MapleStory will be temporarily offline as we work on resolving the current technical issues. We do not have a schedule for this downtime but we will update you on our status when possible.

    Thank you for your patience and understanding as we work on these issues.

    - The Maple Team -
     
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    KuroTsuna Looooong Goooone

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    Scheduled Server Maintenance - June 11, 2012

    We will be performing a scheduled server maintenance beginning on June 11, 2012. The maintenance will last approximately twelve hours for Mardia, Kradia, Yellonde and Chaos. All other worlds will have a maintenance time of five hours.

    Thank you for your patience.

    -Time-

    For Mardia, Kradia, Yellonde and Chaos:
    Pacific: 4 PM Monday, June 11, 2012 - 4 AM Tuesday, June 12, 2012
    Eastern: 7 PM Monday, June 11, 2012 - 7 AM Tuesday, June 12, 2012

    For All Other Worlds:
    Pacific: 11 PM Monday, June 11, 2012 - 4 AM Tuesday, June 12, 2012
    Eastern: 2 AM - 7 AM Tuesday, June 12, 2012


    -What will be unavailable-
    - All MapleStory game servers

    -Changes and Updates-
    - A World Alliance will be implemented in Mardia, Kradia, Yellonde and Chaos. Please see this post for more details.
    - Please see the Bug Extermination Report for a list of resolved and known issues.
     
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    KuroTsuna Looooong Goooone

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    Scheduled Server Maintenance - June 14, 2012

    e will be performing a scheduled server maintenance beginning on June 14, 2012. The maintenance will last approximately four and a half hours.

    Thanks for your patience while we perform our maintenance.

    -Time-

    Pacific: 5:30 AM - 10 AM Thursday, June 14, 2012
    Eastern: 8:30 AM - 1 PM Thursday, June 14, 2012


    -What will be unavailable-
    - All MapleStory game servers

    -Changes and Updates-
    - Please see the Bug Extermination Report for a list of resolved and known issues.
     
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