Xbox And Windows 10 Store Adopts Steam Style Refunds

Aaddron · Apr 12, 2017

Coming soon gamers will be able to get refunds on all purchases that meet the following:

Game purchased within the last 14 days, less than 2 hours of play time across all accounts. DLC/season passes/addons not eligible.
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This is a great move by Microsoft especially on the Xbox side. Consoles traditionally have been ALL PURCHASES ARE FINAL... sometimes you could get an exception if your really nice and get a rep having a good day but it was pretty much tough luck if you bought stuff and changed your mind. Or more importantly if the game just completely sucks or runs terrible. So to adopt the Steam standard of refunding is a great win for consumers.

Full details:

Self-Service Refunds Now In Preview Alpha

You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.

When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.

To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.

Please note the below conditions for requesting a self-service refund:

* Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
* DLC, season passes, and add-ons are not eligible for self-service refunds.
* The game or app must be downloaded and launched before requesting a self-service refund.
* You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
* Certain Windows 10 apps may not be eligible for self-service refunds.
* Microsoft reserves the right to block access for users who abuse self-service refunds.
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Xbox And Windows 10 Store Adopts Steam Style Refunds

Aaddron Moderator Staff Member GameOgre Moderator

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