Player Support Blog - Upgrading Systems

In our message to the community on March 19th, we promised to release a series of Player Support blogs to give you an understanding of what the current problems are and how we intend to fix them.

The current state of Jagex’s customer service is an important issue for many of you. We said previously that we intended to be more transparent about our current systems and plans for the future, and this blog is the first step.

We’re all aware that our current systems are not up to the level we require, or that you deserve. We know that you’re tired of hearing that. And we know it's time for us to step up our efforts.

Today we’re looking at ‘Upgrading Our Systems’. Expect three further blogs to follow - ‘Account Security, Recovery and Lost Items’, ’Myths About Player Support’ and ‘In-Game Toxicity’.

We know that elements of the community hold strong views regarding account security and recovery, including concerns involving ‘authenticator delay’. Please be assured we are not ignoring this – these issues will be discussed in the next blog.

We will also, as promised, be surveying players about Player Support in the near future.

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